Refund policy

This Written Return and Refund Policy describes how Holt Antique Furniture Ltd and Holt Antiques at Walsingham Mill and its related businesses (the "Site", "we", "us", or "our") processes a request for a return and refund.

Under Consumer Regulations, Customers purchasing an antique(s) (here after referred to as “the item(s)”) over the internet can be assured, that we will provide a refund to reflect the purchase price of "the item(s)” less initial postage/shipping costs paid, providing we are notified of your decision to cancel your purchase (You must inform us of your wish to cancel in writing either by letter or email) within a period of up to 14 days following receipt of your delivery; “the item(s)” is/are returned in the same condition that it originally left us (You should return “the item(s)” to us in its/their original packaging, wherever possible, within 14 days of informing us of your wish to cancel); and the “item(s) has/have been received back at our business premises. Please note that you, the customer, will be responsible for the cost of returning “the item(s)” to us be it by post, courier or alternative shipping service. If you return “the item(s)" to us, we will not be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method. If “the item(s)” are lost or damaged in transit, we may charge you, or not refund to you, amounts that are attributable to the loss or damaged and in some cases may reserve the right to waive any refund. We cannot accept substitute or alternative items by way of returns, nor are we able to send them back to you, so please look closely at "the item(s)" you return to us. If you return or attempt to return substitute or alternative items, you will still be responsible for paying for the original "item(s)" purchased and we reserve the right to charge an investigation fee of no less than £50 to cover the cost of our investigating the position. We can offset this amount due from other sums that may be due to you for refunds, etc. Accepting returned goods and/or crediting an account does not constitute a waiver of our right to charge an investigation fee. For full details of your rights under the Consumer Protection Regulations, please contact your Citizens Advice Bureau or a Solicitor.